Streamlined Consumer Grievance Redressal App
e-Jagriti is a mobile application designed to enhance the efficiency of the consumer grievance redressal process in India. Developed as part of a government initiative, it allows users to file complaints online, track their status, and access vital information regarding consumer rights and responsibilities. By integrating technology into the redressal mechanism, it aims to simplify the process for consumers across the country.
This application operates under the framework of the Consumer Protection Act, 2019, which established various levels of quasi-judicial commissions. Users can engage with the District, State, and National Consumer Disputes Redressal Commissions through e-Jagriti, ensuring a structured approach to resolving disputes. The app serves as a crucial tool for promoting transparency and empowering consumers by keeping them informed about their rights and the public distribution system.
